Our Courses

Managing Change

Manage ChangeBusiness
POA

This is a highly practical workshop which allows you to consider how any change, large or small, major or minor should be appraised, planned, conducted and evaluated, taking into account both the technical and people elements of the change. There will be opportunity to take all the learning derived during the training and to apply it to a Change Management Case Study. By the end of this course you will be able to: Define what is meant by “change” and “change management”. Understand the context as to why change requires to take place Understand why people embrace or resist change Lead people through the change process and manage their resistance to change

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A Masterclass in Effective Communication

Miscellaneous BusinessBusiness
POA

This course will help you to become a more inspirational and effective communicator. By understanding the importance of clear and focused written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews, networking events. They will understand the importance of feedback and the role behaviours and personalities play in relation to effectively communicating with others.

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Assertiveness In The Workplace

Administration and SecretarialBusiness
POA

Assertiveness is one of the key skills a successful person possesses. It is a tremendously powerful skill that will not only serve you in your work life but also in your personal life too. Assertiveness is about being responsible for yourself and making your life work for you, instead of being a victim of circumstance. This programme has been specifically designed to give you the confidence and ability to say “no” as well as feeling comfortable when putting your views and opinions across in a range of formal and informal situations.

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Chairing Effective Meetings

Meeting And NegotiatingMarketing & Sales
POA

This 1 day participatory course will give delegates the skills, knowledge and understanding of how to chair, lead and manage workplace meetings effectively. Delegates will learn how to plan, structure and organise meetings so that the meeting objectives and desired outcomes are achieved successfully; time is kept to a minimum and participants feel like a sensible process has been followed where they are encouraged and given the opportunity to participate.

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Delivering Presentations With Confidence

PresentingMarketing & Sales
POA

This 1 day Presentation Skills course will teach you how to create a presentation using a range of tools and techniques. You will then learn a variety of presentation skills that will enable you to deliver your presentation with confidence that will have great impact on your audience. At the end of the course you have the chance to put all your learning into practice by creating and delivering a short presentation in a supportive and relaxed environment.

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This 2 day Supervisor training course will benefit anyone in a managerial or supervisory position. It will provide you with the relevant skills and tools you need to be a professional and effective leader as well as increase your confidence and knowledge. By using a blend of theory and practice, this 2 day course is designed to increase your confidence in the field of leadership and supervision, and to provide you with the essential knowledge and toolkit of skills to work with confidence in this challenging, but very rewarding area.

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Finance For Non Financial Managers

Business FinanceFinance & legal
POA

All businesses will benefit from this 1 day Finance course which takes out the “fear” of finance and breaks down the technical ‘jargon’ of finance. Providing delegates with an understanding of why finance is so important. This workshop is practical and interactive and gives delegates a chance to build a budget related to their work based environment and develop spreadsheets that will help them manage their business financial information with the opportunity to work on a cash flow forecast, either scenario based or on a live project they are managing the finances on. No prior knowledge of finance is required.

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Influencing, Persuading & Negotiating Skills

Meeting And NegotiatingMarketing & Sales
POA

This 2 day Influencing, Persuading and Negotiating Skills course will teach you a range of methods and approaches to persuading and negotiating with other people in different circumstances. You will have the ability to influence a situation to your own benefit.

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Introduction To Management

Management SkillsBusiness
POA

By the end of this course you will understand: The roles and responsibilities of an effective Manager How to get the best from others by applying effective management techniques How to lead your team to success by being given an insight into recognised Leadership styles How to apply a variety of communication styles when dealing with a range of differing personalities How to motivate teams and individuals and how to drive their performance to deliver outstanding results How to develop the people within your team by delivering feedback effectively and by setting them SMART Objectives Recognised tools and techniques used to understand behaviours and handle any conflict that may emerge amongst members of your team How to drive the productivity of your team by applying effective delegation and time management techniques

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Masterclass in Project Management

Project ManagementBusiness
POA

This intensive 1 day Project Management course aims to allow delegates to understand how to maximise their skills to project manage both small and large projects, learning techniques to analyse, set objectives, implement the project and monitor and control the outcomes.

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POA

This 2 day Leadership training programme will help managers and supervisors maximise their teams performance. It will give you the skills and confidence to deal with different personalities within your team and motivate them so they can reach their full potential. Benefits of this course will see you adapt your current skills to a more advanced level including different leadership and motivation styles and techniques as well as the ability to develop an individuals and teams performance. Participants will be given the opportunity to complete a team behavioural profile which gives them an appreciation of the different behaviours within teams and the role of the leader in meeting the needs of such diverse “personalities”.

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Masterclass in Effective Minute Taking

Administration and SecretarialBusiness
285

This 1 day Introduction To Minute Taking course aims to allow delegates to understand how to maximise their Minute Taking skills in formal, informal and action planning meetings. The course will also enable delegates to develop professional Minute Taking skills including using their organisational, listening and critical thinking skills whilst utilising their understanding of body language to enhance their minute taking styles, together with, working in harmony with the Chairperson and building rapport with the meeting participants, in order to maximise their accuracy of the Minute Taking process.

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Masterclass in Successful Marketing

MarketingMarketing & Sales
POA

This intensive 1 day course aims to allow delegates to understand how to maximise their in-house knowledge to target their market effectively develop the right message to the target market know their target audience and use the right media vehicle to deliver their message to that target audience More importantly set up procedures to monitor and control their marketing efforts, to understand what works and what does not work for your business. This 1 day workshop will enable you to develop your own individual Marketing Plan for future implementation within your organisation.

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This comprehensive 2 day programme is designed to unlock the potential in delegates on a personal and professional basis. The course allows delegates to develop strategies for “being all they can be”, both inside and outside the working environment. Delegates will come to recognise their own “behavioural styles” and the behavioural styles of others and in so doing, gain an insight into how they may influence, connect and have a positive impact on relationships and situations, both in and out of work.

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Successful Sales Skills

TelesalesMarketing & Sales
POA

This course has been designed and tailored to suit your working environment and focuses heavily on the real life interactions & skills. This course will give you a workable tool kit that can be used immediately after the session. In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new skills in the workplace.

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This course will give you an understanding of how important time is to you and others around you and how not to waste that time you have. By the end of the course you will be a more organised person who can plan and prioritise their time and work effectively.

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Train The Trainer

Human Resources
POA

It is a fundamental issue and great importance that your employees are provided with adequate and effective training in order for them to succeed in their roles and benefit your organisation. Lack of training and development will only result in low morale, poor attendance, motivation and competency. This 2 day Train The Trainer course will enable you to design and deliver training programmes in a professional, innovative and inspiring manner. The training is delivered by a highly experienced and skilled facilitator in a highly participatory format, giving every delegate the opportunity to practise the learning acquired throughout the duration of the course.

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Typing and Shorthand training

Administration and SecretarialBusiness
POA

NPORS Safety Harness Awareness

Working At HeightsHealth & Safety
POA

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Opening hours

  • Mon:9:00 - 18:00
  • Tue:9:00 - 18:00
  • Wed:9:00 - 18:00
  • Thu:9:00 - 17:00
  • Fri:9:00 - 17:00
  • Sat:closed
  • Sun:closed

About Us

Courtney Associates is a dynamic Management Development and Training Organisation based in the North West of England. We deliver a variety of inspirational training programmes that are designed to help learners excel in the workplace and achieve optimum success. Our Public/Open Courses include a wide range of different subjects in the field of Leadership & Management, Finance, Sales, Marketing, Minute Taking and Personal Development which are carefully designed and crafted to address the specific learning needs of the individual learner in a fun, participative and engaging way. We run our courses from 5 key city centre locations throughout the UK, including: Leeds, London, Manchester, Birmingham, and Liverpool. Our courses are tailor made to enable you to get the most out of your training investment and they provide you with the necessary Toolkit of Skills to help you achieve both your personal and professional goals. In our 30 years in business, we have had the pleasure of working with some of the best clients, helping them transform their business performance by improving the skills and knowledge of their people. Our clients work across all industry sectors and range from SME's, corporate organisations and the Public Sector. Wherever there are Supervisors who are required to improve the performance of others, or Managers who are required to lead, inspire and motivate teams to become more effective, or Leaders who need help to meet or implement strategic objectives, we have an affordable solution that will help you meet your challenges and achieveyour goals and objectives.

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Write to us

Courtney Associates

2 Harford Close
Penketh
Warrington
Cheshire
WA5 2JD

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